Theyre in charge of everything,
but they dont tell us anything.
They make the rules and policies
by which we must work,
but those rules and policies
often get in the way of our work.
They tell us
we need to embrace change,
but they dont change themselves.
Im sure youve heard it, too:
They dont care about quality and service,
its all about numbers and the bottom line.
Theyre never around when you need them,
They cant decide what they want us to do.
Who Are "They" Anyway?
by BJ Gallagher and Steve Ventura
Dearborn Trade Publishing
Hardcover, 128 Pages
This is the story
of a person who has a problem.
Who is he?