January 17, 2005
Excerpts: Contagious Success - Part I
Contagious Success: Spreading High Performace Throughout Your Organization
by Susan Lucia Annunzio
Portfolio - November 2004
246 Pages - ISBN 1591840600
We are going to run an excerpt from the last chapter of the book. Chapter 8 gives ten lessons from the research Annunzio has done. We are going to run the first seven lessons. Here is the opening text to the chapter:
Conventional wisdom isnt getting companies where they want to be. In this chapter, I will summarize the ten most important lessons I have learned in the course of researching this book. They all defy conventional wisdom. If you embrace these lessons, you will be well on your way to creating a high-performance environment.
No matter where in the world your company is, the drivers of high performance are the same. Knowing your business and meeting your customers needs are important, but they are not enough. What drives high performance is valuing people, optimizing critical thinking, and seizing opportunities. Without an environment in which these occur, your company will not be able to develop the new products, services, or markets you need to sustain profitable growth.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.