January 21, 2005
Excerpts: Contagious Success - Part VII
Even the highest-performing workgroups in our study could do better. In fact, the easiest, most efficient way to increase the overall performance of your company is to increase the performance of those groups already at the top by encouraging group members to speak the unspeakable, pass the ball to the right player, and practice respectful communication.
Ironically, rather than helping high-performing groups do better, companies often force them to do more with less. They say you did this so well with eight people that were going to cut you down to six. They tamper with these groups until they are no longer high performing.
Another way to increase overall performance is by moving average-performing workgroups into the high-performing category. By instituting a process for high and average-performing groups to collaborate on solving problems and overcoming barriers, you can increase the overall performance of your company.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.