January 31, 2005
Excerpts: Tell Me How I'm Doing - Part I
Tell Me How I'm Doing: A Fable About the Importance of Giving Feedback
by Richard L. Williams
Amacom - November 2004
126 Pages - ISBN 081440832
Summary from Back Cover:
Just how important is feedback? And how good are you at delivering it? Try answering these four questions:
- When giving feedback should you focus on behaviors, attitudes, or both?
- Does corrective feedback work better if it's given as soon as possible after the event, or after some time has passed, to gain perspective?
- Is it better to focus on specific examples when giving feedback, rather than on the "big picture"?
- Should you necessarily hold the other person fully responsible for his or her actions, no matter what the circumstances?
Don't feel too bad if you weren't completely sure of your responses. Despite the fact that interpersonal feedback is an integral part of all working and personal relationships, most people simply don't have the skills to deliver the kind of properly timed, constructively worded feedback that others so desperately depend on.
Tell Me How I'm Doing offers you the information you need to take charge of your relationships, both in the office and other spheres of your life. Using a fable that illustrates what can happen when feedback is denied, the book presents proven methods of communicating more effectively with others. By learning the basics of good feedback, from how and when to provide it to more complex factors and strategies, you'll discover how you can use feedback to encourage initiative, responsibilty, loyalty, and trust.
Simply written and packed full of eassy-to-implement strategies, Tell Me How I'm Doing breaks down the fundamentals of feedback and enables you to master a critical interpersonal tool.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.