August 2, 2004
Excerpts: Who Are "They" Anyway - Part III
They dont care about quality and service,
its all about numbers and the bottom line.
Theyre never around when you need them,
They cant decide what they want us to do.
They do just enough to get by.
When are they gonna learn ?
Just listen to people complain:
Theyre ruining this organization.
Theyre driving me crazy!
They never listen.
They cant be trusted.
Theyre only out for themselves.
Theyre never satisfied.
They could solve our problems if they really
Im tired of not pulling their share
of the load!
Its downright disconcerting.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.