The Trusted Leader: Bring Out the Best in Your People and Your Company by Robert Galford and Anne Seibold Drepeau
, The Free Press, $25.00 Hardcover, January 2003, ISBN 0743235398, 260 pages
Robert Galford, David Maister and Charles Green together wrote last years bestselling The Trusted Advisor. This year, Galford returns with co-author Anne Seibold Drapeau with an extremely well-written book about trust in respect to leadership. When I read a business book, I mark the pages that I find interesting or important with Post-It Notes so I can go back and digest the morsels later. This book is covered with my little blue Post-It Notes.
The authors have identified three areas of trust that leaders must accomplish. They are Strategic Trustemployees trust that mangers are correct on how the company is positioned, priced, and located in the marketplace. The second trust is Organizational Trustemployees trust the way things are being done in both processes and decision-making. The third form of trust is Personal Trustemployees trust the people leading the company. Later in the book, Galford and Seibold Drapeau list the top 10 benefits of trusted leadership with a thorough (sometimes lengthy) explanation. I found this section quite compelling because the authors gave me many more reasons to be a trusted leader than I came up with on my own.
Interspersed in the book are loads of perfectly selected case studiessome detail common management nightmares, others are inspiring successes. Chapter Two has a very complete self-assessment test that was very eye-opening for me. At the end, the authors give advice on how to follow through on the lessons offered in the book and refer readers to the books web site where one can find the self assessment test in order to take it twice a year like the authors recommend.
After the big corporate scandals, the issue of trust is an important one for any organizations leaders. This book goes right to the point and will help readers gain and maintain their employees trust.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.