February 16, 2009

News & Opinion: 100 Best: Jack interviews Dr. Leonard Berry, author of Discovering the Soul of Service

By: Dylan Schleicher @ 3:57 PM – Filed under: Management & Workplace Culture

You may have heard Len Berry's name come up in our conversation. He is the disciple of service. He has studied, researched and dissected what good service means from the likes of the Mayo Clinic, Charles Schwab, Enterprise Rent-A-Car, and Midwest Express Airlines. The results of his findings were printed in Dr. Berry's book, Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success. It's one of the best guides there is to understanding and delivering good customer service.
This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time.

Today's interview is between Jack and Len Berry. Tune in.


About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.