December 11, 2012

News & Opinion: 2012 800-CEO-READ Business Book Awards Shortlist: Management

By: Dylan Schleicher @ 4:14 PM – Filed under: Management & Workplace Culture

Over the course of this week, we will be posting the shortlist selections for our 8 business book categories: General Business, Leadership, Management, Innovation/Creativity, Small Business/Entrepreneurship, Marketing/Sales, Personal Development, Finance. Then on Monday, December 17th, we'll announce the category winners, and, on Wednesday, December 19th, we'll celebrate the overall winner of the 2012 800-CEO-READ Business Book Awards! Stay tuned.

The selections for the Management category are:

A common thread through this year's Management category shortlist involves 'the customer'—a focus on creating value, providing quality service (Uncommon Service), and helping employees be happy enough to follow through on those tasks. Instead of looking at a particular management style, the focus of how companies can better serve customers is comprehensive, filled with approaches to staff (The Advantage and All In), process (Judgment on the Front Line), adaption (The Reinventors), and more; all with one goal in mind: to serve. These are the books that seemed to best exemplify this approach.

About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.