January 27, 2005
News & Opinion: Armand V. Feigenbaum & Donald S. Feigenbaum's Thoughts on "What Quality Means Today"
In my twenty one years of working in publishing and specifically business books, I have seen many trends come along. The one that really connected with me was the Quality movement. It made the most sense because it really was about the customer experience. Leaders in the quality field have either died, Deming, or retired. The brother team of Armand V. Feigenbaum, who wrote the Total Quality Control fifty years ago, and Donald S. Feigenbaum published a McGraw Hill title last year called The Power of Management Capital and in the Winter issue of MIT Sloan Management Review have written a short article about the current status of quality. "The continuous product and service innovation that is required to meet such heightened customer value expectations must stem from a culture of systematic management innovation, which in turn requires systematic leadership innovation. The pursuit of total quality engenders such leadership in a number of ways." Read more here