January 25, 2006
News & Opinion: Boss' Quote of The Week
"For me the hiring is the easy part. I don't run a multi-national corporation, so I'm right here all the time. For me the hard part is letting go and avoiding the temptation to micro-manage everything they do. You've got to keep telling yourself you hired them for a reason, and then give them the freedom to go out there and do what's right, even if it means making a mistake now and then."
Mission Hill Bowl
Mission Hills, California
From Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove and James D. Power IV (Feb. 2006)