January 25, 2006
News & Opinion: Boss' Quote of The Week
"For me the hiring is the easy part. I don't run a multi-national corporation, so I'm right here all the time. For me the hard part is letting go and avoiding the temptation to micro-manage everything they do. You've got to keep telling yourself you hired them for a reason, and then give them the freedom to go out there and do what's right, even if it means making a mistake now and then."
Mission Hill Bowl
Mission Hills, California
From Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove and James D. Power IV (Feb. 2006)
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.