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November 20, 2013

News & Opinion: ChangeThis: Issue 111

By: Dylan Schleicher @ 8:56 PM – Filed under: Management & Workplace Culture


How To Future-Proof Your Career by Jocelyn K. Glei

“The way we interact with people, the tools we use, and the way we work are all changing. This has huge implications for the way we run our careers. It demands that we reinvent our approach, shifting from a focus on past accomplishments—the ‘resumé model’—to constant self-iteration, or what I think of as the ‘learner’s model.’”

Rewriting The Myths of Creativity by David Burkus

“There is a mythology that surrounds creativity. These myths were prevalent almost everywhere I looked—everywhere except in the most innovative companies and people. If we want to be more creative, then we have to learn from these companies and individuals and rewrite the myths of creativity.”

The Community of Leaders by Vince Molinaro

“Leaders today are yearning for something more meaningful. For many of us,
the experience of leadership has been mediocre at best. Whatever the experience, you may end up questioning why you ever became a leader in the first place. You also know deep down that there has to be a better way. I’m here to tell you that there is.”

What Ethical Leaders Believe: The Leading in Context Manifesto
by Linda Fisher Thornton

“Aristotle said ‘We are what we repeatedly do.’ He was right. Our daily choices define us. They show just how far beyond ourselves we’re thinking, and how we see ourselves in the world. As we navigate the turbulence of today’s workplace, there is power in asking ourselves, ‘What is it that I repeatedly do?’”

What is Customer Service? by Steve Curtin

“Too often, customer service is viewed as a department, a designated employee’s job role, or someone else’s responsibility. To expand on this narrow definition of customer service, I’d like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.”

Perfecting Your Pitch by Ron Shapiro

“How often do we come out of an important discussion or a negotiation and ponder what we could’ve done differently to achieve a better result? I decided to articulate a system that allows us to find and speak the ‘words that work’ so that we’re not left thinking ‘Oh I wish I had done/said that differently.’”

About Dylan Schleicher


Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.