May 26, 2006

News & Opinion: Check Out My Website for Your Free "Reality Check Audit"

By: Dylan Schleicher @ 5:11 PM – Filed under: Management & Workplace Culture

My goal is to make it easier for customer zealots and leaders to do this work and to advance the cause for customer experience and customer profitability. If you go to my website, youll find a toolkit that outlines the key things Ive learned this past 25 years of pushing the rock up the hill. And if you click on Reality Check Audit, Ill send you a complete summary of your to do list for driving customer focus and customer leadership. Its an audit of the actions your company should be taking to drive the action. You can take it yourself, have your leadership take it and your companyand in doing so find out where to begin your quest, identify the potholes and get the action moving.

I wish you all the best in your quest to drive the focus on customers inside your organization. My goal is to keep providing you with support and help and in that way have my hand in the small of your back prodding you on.

Jeanne Bliss
Customer Crusader
Redmond, Washington

About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.