May 26, 2006
News & Opinion: Check Out My Website for Your Free "Reality Check Audit"
My goal is to make it easier for customer zealots and leaders to do this work and to advance the cause for customer experience and customer profitability. If you go to my website www.customerbliss.com, youll find a toolkit that outlines the key things Ive learned this past 25 years of pushing the rock up the hill. And if you click on Reality Check Audit, Ill send you a complete summary of your to do list for driving customer focus and customer leadership. Its an audit of the actions your company should be taking to drive the action. You can take it yourself, have your leadership take it and your companyand in doing so find out where to begin your quest, identify the potholes and get the action moving.
I wish you all the best in your quest to drive the focus on customers inside your organization. My goal is to keep providing you with support and help and in that way have my hand in the small of your back prodding you on.