March 18, 2006

News & Opinion: Chris Denove/Satisfaction Interview

By: 800-CEO-READ @ 3:18 PM – Filed under: Management & Workplace Culture

This week we are talking with Chris Denove, author of Satisfaction: How Every Great Company Listens to the Voice of the Customer. We talk about customer service ROI, expectations, and blackjack.

mp3, 28:50, 26.4MB