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March 15, 2006

News & Opinion: Defining a customer

By: 800-CEO-READ @ 8:07 PM – Filed under: Management & Workplace Culture

I just wanted to highlight Steve Yastrow's (at the Tom Peters' blog) defintion of a customer:
Anyone whose actions affect your results.

I think it's an interesting and simple definition. The comments on both Steve's entry and Tom's reminder are also worth a look.