January 13, 2005
News & Opinion: Eight Steps
The steps are: vent; reverse negative assumptions; generate ideas; identify whats smart about each idea, watch for the recurring themes, and make sure all the themes are included when you blend the ideas into a solution; pinpoint the dangers; and develop an action plan.
Afterwards, they told me that they were amazed at the quality of the solutions they had developed. It is extremely rare for them to come together and apply their brainpower to address common challenges. Consequently they have little opportunity to spread their secrets for high performance within the company.
Success is contagious, but it cant be spread without contact.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.