December 6, 2006

News & Opinion: Establish Trust to Create a Safe Work Environment

By: 800-CEO-READ @ 8:03 PM – Filed under: Management & Workplace Culture

(an excerpt)
Creating a safe environment means establishing a context where people feel there is trust. People will not reveal their secret hopes and dreams, nor their doubts and misgivings, if they believe the information will be used against them, hold them up to ridicule, punish them, put them down, embarrass them, or cause them to suffer some other negative repercussion. They must trust that what is shared will be treated with care and respect. They must trust they will not suffer retribution for letting the cat out of the bag. They must trust that what they put on the table will be used toward important and meaningful ends, not simply to satisfy your curiosity. This means that a work setting where snide comments, put-downs, jokes at others expense, studied cynicism, fear of retribution, oneupmanship, and gossip are the norm will be one where covert processes flourish. You must do whatever you can to create a climate of sincerity, respect, inquiry, trust, and collaboration.

Read more from Covert Practices at Work by Robert J. Marshak