May 10, 2004
News & Opinion: Evangelism
Take RIM, the relatively unknown Canadian company that introduced BlackBerry pager in January 1999. Since then, over a million BlackBerry units have been sold. But they did it without a huge marketing budget. Instead they carefully targeted a narrow group: traveling professionals (and their IT support). They recruited around fifty "evangelists" who visited Fortune 500 companies and set up over a thousand pilot programs where they provided pagers for trial without charge. By the end and their core of loyalists helped them roll out the devices across the corporation. (They also loaned them to key journalists and received a mountain of PR in return.)Update: A footnote credits the story to Pui-Wang Tam's "Small Wonder" from the Wall Street Journal, 6/25/01
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.