April 11, 2007

News & Opinion: Every day at 8:30 a.m. sharp

By: Dylan Schleicher @ 8:35 PM – Filed under: Management & Workplace Culture

Every day at 8:30 a.m. sharp, our UPSer Drew stops by, drops off packages and has a quick chat. Sometimes he'll sing along to whatever is playing on the iPod, have a quick conversation with Jack about Queen (as in the band, not England) or ask Roy (one of our 13) a question about his family. Between Drew and Dennis (our afternoon UPSer), they know a lot about us: most of our names, music choices, who delivers to us, and when we need a bit of extra time to get packages ready. They're always friendly, professional and speedy. We trust them with our livelihood (thousands of books each month).
This year marks UPS's 100th anniversary. In the last hundred years they've integrated themselves into each of our lives. Their package cars and drivers are responsible for 14.8 millions packages a day (that's 10,277 pieces delivered every minute). They employ 407,000 of our fellow Americans making them the 4th largest employer in America. Worldwide they're the 15th largest employer with 25,000 UPSers tracking and delivering your packages. UPS no longer just delivers; it now enables global commerce (Introduction to Big Brown).
One of the many ways they're commemorating their anniversary is with the new book Big Brown. It will introduce you to why it's hard to find a UPS uniform, brown is the color of choice and where UPS started. The first chapter starts with Greg's explanation of The UPS driver's mystique and leads on to what it means to be a UPSer.
I'll take this moment to wish: Happy Birthday Big Brown!
p.s. If you'd like to join in a little extra celebration, check out the UPS songs.

About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.