August 21, 2009

News & Opinion: It Wasn't My Fault!

By: Dylan Schleicher @ 4:08 PM – Filed under: Management & Workplace Culture

When things go wrong, everyone wonders why, and usually many people have many different answers. In Roger Connors and Tom Smith's new book, How Did That Happen?, the authors explore and outline a solid plan for developing better accountability. Through positive relationship building (and the process that's involved in that), the authors define a great system not only for holding each other accountable, but creating stronger working relationships in the process.
The book is not just theory, but filled with interactive, real-life applications, with sections to write in the book, allowing the reader to engage and document situation and progress as they learn how to build better results among their team, so that the next time things go awry, everyone isn't left asking, "how did that happen?" This is an interesting and useful book that managers and team leaders can learn a lot from.

About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.