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February 22, 2007

News & Opinion: Kicking some _______.

By: Dylan Schleicher @ 7:54 PM – Filed under: Management & Workplace Culture

Todd and my lunch conversation yesterday turned towards work [as tends to regularly be the case]. The specific subject being this -- the blog. He brought up a post by Kathy Sierra over at Creating Passionate Users on helping your users kick ass.

"Where there is passion, there is a user kicking ass..." and by "kicking ass" we mean "being really good at something."

It leads to the question, how can you become the teacher? Or what I'd call, the enabler [read in deep Hollywood announcer voice]?
What I'm curious about is how can we help you kick ass and rock your customers' world? Todd and I both decided we do a fair job of giving you the facts but what else can we be telling you?
On a side note, here's another post from Kathy I found insightful on adding randomness to your service/product.

About Dylan Schleicher


Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.