October 10, 2006
News & Opinion: Please Say Thank You
Saying thank you seems so obvious, yet many people never make the effort. If someone has referred you, they have put their reputation on the line in saying that you are a good resource. They have picked you out of the pack for one of their personal contacts and have done him or her, and you, a big favor. At a minimum, call and say thank you. Personal notes are the best. Thats always the mail we open first. One time I referred a colleague to one of my clients. About six months later, I was speaking with my client, and she thanked me for the referral and told me she was working with my colleague. I had never heard from the person I referred. Do you think I will ever refer her again? Not going to happen. Say thank you as many times and in as many ways as you want.
About Sally Haldorson
Sally Haldorson's job as 800-CEO-READ’s General Manager is to make 800-CEO-READ a great place to work for our employees, and a consistently high-performing customer service organization for our clients, authors, and our partners in the publishing industry. In addition to her General Manager duties ensuring collaboration, integration, and quality, she reads, writes, reviews, curates, and edits for the company. Helping craft The 100 Best Business Books of All Time used parts of both skill sets. Outside of work, she is most likely to be found hitting a tennis ball around or hanging out with her boys (husband, child, dog) at home.