April 15, 2010
News & Opinion: Pulling
Siegel's book talks about how the web is changing, and how it will infiltrate more and more into our lives though our interaction with it (working in the cloud) and physical material (ex. buildings ordering their own supplies). It's important to understand these changes in order to adapt our businesses to them. Because, as Siegel states, "It isn't going to be easy, and you don't have any choice." As unpleasant as that sounds, our jobs will change drastically, and the effort of change will reveal many rewards with how we interact with customers, provide better services, and survive in the world going forward.
The lack of choice that Siegel mentions is reflected in Hagel, Brown, and Davison's focus on how the concept of pull requires personal commitment, ambition, and voluntary action. The author's state:
"Pull is a very different approach, one that works at three primary levels, each of which builds on the others. At the most basic level, pull helps us to find and access people and resources when we need them. At a second level, pull is the ability to attract people and resources to you that are relevand and valuable, even if you wer not even aware before that they existed. Think here of serendipity rather than search. Finally, in a world of mounting pressure and unforeseen opportunities, we need to cultivate a third level of pull-the ability to pull from within ourselves the insight and performance required to more effectively achieve our potential."
The lesson here is that push programs tell you what to do, and pull programs give you the opportunity to coordinate your own knowledge and experience. Both books provide great insight into the quickly changing world of information. On the surface, they are books about technology and business, but on a deeper level, reveal much more about the future of communication, culture, and people.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.