August 10, 2004
News & Opinion: Q&A with C.K.
Q: The bottom of the pyramid has engaged your attention for five years now. One senses an evangelical undertone to the whole argument. Would that be a fair statement?
CKP: I think it is. All through my research career I have been concerned about Next Practices. There is a lot of research, which is focused on best practice. I have always been focused on the Next Practice.
Next Practice by definition has three problems: firstly it is future-oriented; secondly, no single company or institution is an exemplar of everything that you think will happen; and third, next practice is about amplifying weak signals connecting the dots, if you will. At this stage it is always a struggle to convince people. So in the early stages of this process, unless you believe passionately in what the future can be, and if you are not totally convinced, it is very hard to be convincing. So some level of evangelism is probably a prerequisite for promoting Next Practices.
Q: How does one connect the dots?
CKP: Next Practice is disciplined imagination. People do not recognize that there is imagination and discipline. So you must have some logic and some evidence. But the evidence that you have cannot totally convince you because there are gaps it is like looking at Swiss cheese. Consider Bottom of the Pyramid. It is such a counter-intuitive idea. Not so obvious upfront, but after you have put in the logical structure, and you have three or four examples, then it looks extremely logical. For example if Indian Manufacturing wants to go global they better start focusing attention on the bottom of the pyramid, because essentially the argument is if you want to go to the next round of manufacturing excellence, then maybe the poor of the world maybe the place to start.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.