November 15, 2007
News & Opinion: Shanachie Tour
The Shanachies have put together a very attractive site. You can look at photos from their trip on flickr and listen to music that inspired them along the way. At its core, however, it is how to best serve their customers, and that is why I've written about it. I think it's remarkable that a library in the Netherlands has employed people to travel around our country looking for ways to best serve their public. We've pointed out before that the private sector can gain something from looking at other models, and I think this is another example of that. It is especially important when considering the rise of "Free Culture." It is something libraries have always been a part of, relying on their service to keep people's attention. The Shanachie Tour has certainly kept my attention. I've been watching the videos for about a week now. Thanks to LibrarianInBlack for the heads up on this project.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.