October 11, 2011
News & Opinion: The Power of LEO
Subir Chowdhury has written a new book called The Power of Leo that shows that we do. LEO is based on three basic principles: Listen - Seek input from all stakeholders within your organization, from suppliers to employees to customers. Enrich - Create new ideas for improvement and solutions for problems using simple techniques. Optimize - Select the best improvement idea or solution, subject it to testing in the real world, and correct all shortcomings.
The author states, "LEO represents a new mindset, a transformational way to think about the decisions that managers on every level make and the actions that they take."
So how is this different than the other tools? Why will this system be successful? Because it's not the only solution. As the author explains, other systems demand exclusivity, while LEO can be integrated into any existing system to enhance it, or applied on its own. No company is the same, just as no situation is exactly the same, so to address how to improve quality within it must be met with flexibility. In other words, Listen, Enrich, and Optimize - not only the work being done, but also the management systems which guide that work.
This is a beneficial book to any large organization, and will help existing systems improve while helping develop the correct mindset and practice for those just starting out. As the author states, "The quality mission belongs to all the people, all the time."
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.