October 11, 2011
News & Opinion: The Power of LEO
We might be familiar with Six Sigma, Lean Management, Total Quality Management, and other quality management tools, and to some degree, they each can provide great results. So, do we need another? Subir Chowdhury has written a new book called The Power of Leo that shows that we do. LEO is based on three basic principles: Listen - Seek input from all stakeholders within your organization, from suppliers to employees to customers. Enrich - Create new ideas for improvement and solutions for problems using simple techniques. Optimize - Select the best improvement idea or solution, subject it to testing in the real world, and correct all shortcomings. The author states, "LEO represents a new mindset, a transformational way to think about the decisions that managers on every level make and the actions that they take." So how is this different than the other tools? Why will this system be successful? Because it's not the only solution. As the author explains, other systems demand exclusivity, while LEO can be integrated into any existing system to enhance it, or applied on its own. No company is the same, just as no situation is exactly the same, so to address how to improve quality within it must be met with flexibility. In other words, Listen, Enrich, and Optimize - not only the work being done, but also the management systems which guide that work. This is a beneficial book to any large organization, and will help existing systems improve while helping develop the correct mindset and practice for those just starting out. As the author states, "The quality mission belongs to all the people, all the time."