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March 29, 2013

News & Opinion: Thinker in Residence: Erika Andersen on Business & Books

By: Sally Haldorson @ 6:07 PM – Filed under: Management & Workplace Culture


POST & WIN! Post a reaction or question for Erika in one of her Thinker in Residence posts, and not only will Erika pop by for the discussion, but we'll randomly pick one participant to win a copy of Leading So People Will Follow!


In our past two Thinker in Residence posts featuring the thoughtful and motivating work of Erika Andersen, we introduced you to her newest book on leadership, Leading So People Will Follow, and also shared an in-depth Q&A with Erika about strategy. We would be remiss if we didn't also recommend her first book, Growing Great Employees, which we chose as one of the best business books written in 2007. Here's what we said:

Growing Great Employees is an incredible primer to teach new managers the skills they need to be successful. Erika describes her book as “Good to Great meets Marcus Buckingham in the form of a Boy Scouts Handbook.” The book covers needed skills like hiring, listening, delegating, and yes, firing. Her advice is clear and direct. Managers, new and old, would benefit from reading this one.


We also asked Erika if she could give us an idea of what motivates her to do the work she does and why there is value to be found in business literature. Q: What is the one unanswered question about business you are most interested in answering? EA: There are two – and they’re actually the unanswered questions about life I’m most interested in answering – I just spend a good deal of my time looking for the answers in the realm of business. The questions are “How does this work?” and “How can we make it work better?” It would be fair to say that everything I’ve created or co-created in my business, and certainly all three of my books, are nothing more or less than extended efforts to answer those questions. I get tremendous satisfaction from being able to crack the code on some aspect of human behavior or organizational function, and then give people practical guidance and support for improvement. Q: What business book has influenced your work the most? EA: Without a doubt, Good to Great by Jim Collins. I continue to re-read parts of it over the years, and to recommend it to new generations of leaders. It really does what it purports to do: captures the essence of how to make a company great. And it’s so engaging and straightforward, and uses the power of story so well, that even people who don’t like business books in general can get a lot out of it. Q: What is the business book you wish you had written and why? EA: Hmmm. That’s a tough one – I’m not aware of wanting to have written a specific book that now exists. I would, however, love to write a book that doesn’t exist (and perhaps never will, sadly). I’d love to write a book that somehow magically helps senior executives fully understand how critical it is, both on a human level and a business success level, for them to be excellent managers and leaders, and (again magically) inspires them to devote the time, effort, and self-reflection required to become the best leaders and managers they’re capable of being.
We had the pleasure of including an essay by Erika in our 2007 edition of our annual review, In the Books, that we think is still quite relevant today. Here she advocates in favor of business books and gives us a lesson in their history and value. Why We Love Business Books More Than Ever BY ERIKA ANDERSEN Around 1500, a guy named Machievelli wrote a book called Il Principe. It could be argued that this tough-minded little volume was the first classic business book of the western world. It was a wild time: he was advising various warring Popes and secular rulers—the Jack Welches and Sumner Redstones of his time—and Machiavelli offered advice he thought would be most helpful to them in consolidating their power and creating thriving and profitable governments. Though it’s now mostly read as a cautionary tale, an example of how NOT to lead, hundreds of generations of leaders have absorbed its lessons, and the business book was born. The next few hundred years of western civilization (this phrase always reminds me of Gandhi’s response as to his view of western civilization: “I think it would be a good idea,” he said…but I digress) produced a few other volumes of political and economic wisdom. In 1609, for instance, Hugo Grotius published Mare Liberum (The Free Sea), which helped to establish the foundations of international law by formulating the new principle that the sea was international territory and all nations should be free to use it for seafaring trade. Adam Smith’s An Inquiry into the Nature and Causes of the Wealth of Nations, published in 1776, was one of the earliest attempts to systematically study the development of industry and commerce in Europe, and offered rationales for free trade, capitalism and libertarianism. It seemed that only a handful of people felt compelled to share their thoughts about business, and that a slightly larger handful read them. It wasn’t until the 20th century that the business book began to emerge as an actual category. In the early 1900s, two books on business became standards in the libraries of America’s captains of industry: Henry Ford’s My Life and Work, and a book by a man named Henri Fayol, called General and Industrial Management. They offered very different opinions on business and management (Henry Ford deeply distrusted managers, though he treated his front line workers much better than most of his contemporaries, while Fayol talked about management as one of the six key elements of business success), but both focused on providing personal insights into how business should be done. Through the ’40s, ’50s, ’60s and ’70s, the number of books published about business gradually increased. Still, by today’s standards, business books had a relatively modest readership: in 1975, about 300 new business book titles were published in the US, with overall sales for the business category of just over a million volumes. Then in the early ’80s, the whole business of business books changed—quite suddenly and dramatically: the bellwether book of this change was Tom Peters and Robert Waterman’s In Search of Excellence, which became the first bona fide business best seller. And over the past 25 years, the business book category has literally exploded: in 2006, almost 11,000 new business books were ublished in the U.S., with total business book sales of over $800,000,000. Why this ever-increasing appetite for business books? THERE'S GOLD IN THEM THAR HILLS Part of the explanation, I believe, can be found in the current American mythology that business is the best and most reliable road to fame, fortune and happiness. In fact, this mythology seems to have largely replaced other American mythologies about achieving success, such as “the overnight star,” “marrying rich,” “being plucked by fate from the chorus line (or assembly line),” “virtue rewarded” and (my personal favorite) “persisting through terrible tribulations and being uplifted by some extremely unlikely deus ex machina.” Not that these things don’t still happen (occasionally), or that people don’t pine for them, but I’ll bet if you talked to ten college students who want to become wealthy, nine would say they’re planning to do it by starting or getting involved in some sort of lucrative business venture. This popular mythology about business, it seems to me, is an amalgam of a number of elements. First, there’s the core American belief in the efficacy of hard work and the possibility of raising oneself up by one’s own bootstraps. This has formed the basis of how we see ourselves since the very beginning of our nation: the idea that in America, ancestry is not destiny, and that people can become what they envision. Pushing westward, building the railroads, inventing, creating, refining: we have always believed in commerce as the great leveler of society. Second, there is the assumption spawned by the Internet (the late-’90s bust notwithstanding) that if you just find/create the right product/service/idea at the right time and offer it online in the right way, you can achieve crazy-level financial success. Look at the Google guys. For most of us, there’s still enough mystery and magic about how the web actually works to enable us to imagine that any business having to do with new media might instantly result in thousands of rabbits from hundreds of hats. Finally, we may no longer think that “greed is good” (in the words of Gorden Gekko, the creepy Michael Douglas character from Wall Street)—or, at least, most people don’t say it out loud—but the legacy of the eighties is this: that young, Bright-eyed men and women can aspire to do well in business without feeling like soulless sell-outs. So, if we as a nation believe that there is both physical and psychic gold to be had by pursuing business, what better way to find out where to dig than by reading books that provide the needed maps? Unlike previous generations, who had to actually get out and do it (make your way to California, apprentice yourself to a bootmaker, sign up for the next clipper ship to China), we can sit in the comfort of our living rooms and look over the shoulders of those who’ve done it before us, trying to extract the lessons we’ll need to do it ourselves...or at least to let us dream—to convince us that we could do it if we really wanted to. THE CELEBRIFICATION OF BUSINESS LEADERS If you scan the business book shelves of any Barnes and Noble or Borders, you’ll see a lot more volumes with faces on them than in years past. Business books used to be serious—if boring—tomes in strong colors with impressive typefaces. Now, more often than not, the front cover shows a slick photo of Donald, Martha, Lee, Carly, Jack or whoever. What gives? It seems to me the American fascination with celebrity has played a large part in boosting business book sales. As a culture, we seem endlessly intrigued with people who have lives of privilege and wealth, and over the past decade or so, we’ve turned some of our attention away from movie stars, athletes and royalty, and trained it on business tycoons. In fact, it seems that no matter what these celebrity business people are saying (or, in some cases, preaching) in their books, the real draw is that face on the cover. When I was looking for an agent for my first book a few years ago, one of the people I spoke to—a woman who is agent to a few of these very mega-executives—told me that while my book was very solid and compelling, I didn’t have a “big enough platform.” A novice in these matters at the time, I asked her what she meant. “Well, to be quite blunt,” she replied, “you’re not famous enough.” So, it’s not so much what these folks have accomplished or the clarity of their wisdom that sells their books—although that is, in some cases, very impressive—it’s quite simply that they’re well-known and therefore interesting. People buy books by “famous” business people for basically the same reason other people buy Entertainment Weekly or listen to Larry King—they want to find out more about people whose lives they find intriguing. DON’T TRY THIS AT HOME A few months back, when I was just beginning to think about writing this article, I was out to dinner with my 19-year-old son, and I asked him why he thought there were so many more business books being bought these days. “It’s the complexity of the undertaking,” he replied. At my quizzical look, he continued, “Imagine some guy in the Korean war. All he thinks about is getting back home and starting an auto-body shop, or a pizzeria. And when he gets home, he does it: borrows some money from his dad or the bank, rents a space, buys some stuff and starts fixing cars or making pizza. If he works hard and does good work, he hires a couple of people. Gets married, sends his kids to college. The American dream: simple.” I nodded. “Now, though, that guys’ kids want to be portfolio analysts or music producers. It’s much more complicated and shapeless. How do you do it? And they think, ‘I bet there is a bunch of books about this.’ And there is.” I think he’s absolutely right. And I’d expand it to include the complexity of everything—not just of the undertaking. People who want to start businesses today, who want to do well in their chosen careers, or who want to figure out how to choose a career are faced with orders of complexity that would boggle the mind of that unconfused Korean war vet. It seems to me this is the most important factor driving the exponential increase in the popularity of business books: the world—and the world of business—is a complicated place, and we want help figuring it out. We’ve always used books to explore and to learn. Books about history to explore the past and learn the lessons of others’ mistakes; books about travel to explore distant places and learn about other cultures; books of fiction to explore invented worlds and learn about others’ experiences. Now, as we rush headlong into the 21st century, business books allow us to explore all the emerging worlds of commerce, invention and growth, and teach us how to navigate through those worlds.
Erika is the founding partner of Proteus International, a consulting and training firm that focuses on leader readiness. She serves as coach and advisor to the senior executives of such companies as GE, Time Warner Cable, TJX, NBC Universal and Union Square Hospitality Group. You can keep up with Erika on her blog (erikaandersen.com), at Forbes (blogs.forbes.com/erikaandersen/), and on Twitter (@erikaandersen).
Read Wednesday's Thinker in Residence introduction to Erika Andersen and her newest book, Leading So People Will Follow. → Read yesterday's Thinker in Residence discussion with Erika Andersen on Being Strategic.

About Sally Haldorson


Sally Haldorson's job as 800-CEO-READ’s General Manager is to make 800-CEO-READ a great place to work for our employees, and a consistently high-performing customer service organization for our clients, authors, and our partners in the publishing industry. In addition to her General Manager duties ensuring collaboration, integration, and quality, she reads, writes, reviews, curates, and edits for the company. Helping craft The 100 Best Business Books of All Time used parts of both skill sets. Outside of work, she is most likely to be found hitting a tennis ball around or hanging out with her boys (husband, child, dog) at home.