June 6, 2006

News & Opinion: To New Hires: Sink or Swim Week 5

By: Dylan Schleicher @ 2:00 PM – Filed under: Management & Workplace Culture

We recently gave reading where afterward we had an interesting conversation with our audience. The topic of employee accountability came up and it was voiced by more than one audience member that employees today had to face a simple and realistic fact that they had to be more customer oriented in how they view their employment relationship. That is, that the employee offers a service to their employer (customer). Your customer has the right to take its business elsewhere when and if it so chooses.
To the employees out there, how do you feel about a customer service model of employee / employer relations?
Employers, how do you feel about this? Does this model better serve your needs in the long run?
By Milo Sindell and Thuy Sindell the authors of Sink or Swim

About Dylan Schleicher

Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.