August 25, 2004
News & Opinion: With a Little Bit of Luck
TRAIT TWO: Make Small TalkAs I travel across the country giving presentations, I have learned that many people hold small talk in low regard. In my research for What Do I Say Next? I discovered that the only people who put down small talk, are the ones who are bad at it. The ConverSENsations saw small talk as a way to get to know people and never denigrated it. The You Never Know It Alls didnt wait for the great opening line. Nor did they first speak BIG talk, about famine, quantum theories of physics or economics of incarcerating first time offenders. Although these are great BIG Talk Topics, the people who attracted coincidental opportunities talked about little things: weather, traffic, movies, etc. They start with, Hello, how are you? And then they listen to the answer.
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.