April 16, 2008
Staff Picks: New Excerpt up - from The Breakthrough Imperative
As a general manager, your job is to devise a strategy for performance improvement. Insight into your customers' preferences and behaviors, and into how those preferences and behaviors might change over time, is essential. It can help you take full advantage of your competitive position. It may even give you the ability to counteract the advantages of leaders who are farther down the experience curve and thus move up (or over) the ROA/RMS band.
Here's a direct link to the excerpt: https://800ceoread.com/excerpts/archives/007896.html
And, if you missed it, here's a link to the excerpt Dylan put up yesterday, from The Quest for Global Dominance:
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.