December 11, 2007
Staff Picks: New Excerpt up - from The Sales Manager's Success Manual
There's a new chapter up on the Excerpts blog--Chapter 19 of The Sales Manager's Success Manual by Wayne M. Thomas (AMACOM). This book covers fundamental sales management topics including compensation, forecasting, and motivation, along with more advanced topics such as dealing with internal politics, understanding generational issues, managing up, and developing intuition. It also shows how managers must be more productive than ever while relying more on partners and technology with reduced resources in the field. Chapter 19 focuses on the sales-oriented CEO.
There is another important axis on which to view your CEO. One of our experts termed this as "evolved" or "unevolved." A CEO, like any unevolved manager, is limited by a narrow scope of interest. One could argue that the primary focus for Carly Fiorina during her days as HP's head was, well, Carly Fiorina. In her later book, she blamed her woes on the machinations of others. Apparently, she remains unevolved.
Mark Hurd next assumed the reins and was swept into the HP Board scandal early in his tenure. He could have blamed others, but instead ceaselessly uttered mea culpa. Obviously, he demonstrated an emotional maturity that he was a team player who could be counted upon to shoulder his own share of the burden. He did not look for a scapegoat. This demonstrated that Hurd was an evolved player whom his managers could trust. Hurd and Fiorina are archetypes of the CEO behaviors just discussed.
Here's a direct link to the excerpt: http://800ceoread.com/excerpts/archives/007521.html#more
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.