July 11, 2008
Staff Picks: What to Say to a Porcupine
What to Say to a Porcupine is a book that contains twenty different tales all centering around customer service and it offers topics for group (or single) discussion at the end of each fable. Some chapters include: My Big Fat Greek Chorus, Chilly Willy, The Knight Shift, Going to the Dogs and Sloth is Not a Vice.
Richard S. Gallagher, the author of all these little vignettes, has created such a great way to emphasize the fact that customer service is so important to companies and great service makes everything run more smoothly, intelligently, etc. In fact, What to Say to a Porcupine ends with the Gallagher saying that customer service is more than just another fable.
This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It's thought-provoking in a very interesting way! I hope when you get a copy - or even copies for your whole staff - you'll enjoy it!
Have a GREAT weekend!!
About Dylan Schleicher
Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.