July 11, 2008

Staff Picks: What to Say to a Porcupine

By: 800-CEO-READ @ 2:18 PM – Filed under: Management & Workplace Culture

This cute, recently published, little book came to my attention the other day when a company called in to place an order for books to give to their staff. I was taken aback by the title and wondered what kind of a book this was, until that is I pulled it up on our website and found out that the subtitle was: 20 Humorous Tales that Get to the Heart of Great Customer Service.
What to Say to a Porcupine is a book that contains twenty different tales all centering around customer service and it offers topics for group (or single) discussion at the end of each fable. Some chapters include: My Big Fat Greek Chorus, Chilly Willy, The Knight Shift, Going to the Dogs and Sloth is Not a Vice.
Richard S. Gallagher, the author of all these little vignettes, has created such a great way to emphasize the fact that customer service is so important to companies and great service makes everything run more smoothly, intelligently, etc. In fact, What to Say to a Porcupine ends with the Gallagher saying that customer service is more than just another fable.
This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It's thought-provoking in a very interesting way! I hope when you get a copy - or even copies for your whole staff - you'll enjoy it!
Have a GREAT weekend!!