July 17, 2007
News & Opinion: From Herb Kelleher of Southwest Airlines
I have seen brilliant entrepreneurial strategies falter as an organization grows and matures. Obviously, you manage a $25 billion company differently than you do a $25 million company. But you change your practices, not your principles.
Herb Kelleher, "A Culture of Commitment," Leader to Leader, Spring 1997, p.22 from Discovering the Soul of Service by Leonard Berry