January 22, 2010

News & Opinion: Prescience by the cup

By: Sally Haldorson @ 8:33 PM – Filed under: Management & Workplace Culture

In April of 2007, we published a manifesto on by John Moore, author of the book, Tribal Knowledge, and the blog, Brand Autopsy , who made his mark in the marketing world by creating, championing, and implementing marketing ideas and branding ideals for Whole Foods Market and Starbucks Coffee. Moore's manifesto, "What Must Starbucks Do?" was written in response to Howard Schulz’s concern about the direction Starbucks had been taking. Moore began his manifesto by proffering his own advice and then presenting a collecting of comments from his blog’s readers about what they would like to see change at Starbucks. In the past couple of years, Starbucks certainly experienced a downturn, but a new article in The New York Times reports that things are looking up. What struck me as I read this article is that many of the changes Schulz and Starbucks have made in the past couple of years are exactly those called for by Moore and his readers, many of whom were disappointed Starbucks customers. Check out John Moore’s manifesto, “What Must Starbucks Do?” and then compare it to both your current experiences at Starbucks (here's mine) and The New York Times article. It is an interesting diversion to see just how right on the predictions were and if your experiences have improved in ways laid out in the article, but also it is a valuable example of how a company, and a leader, can recognize trouble and respond accordingly.

About Sally Haldorson

Sally Haldorson's job as 800-CEO-READ’s General Manager is to make 800-CEO-READ a great place to work for our employees, and a consistently high-performing customer service organization for our clients, authors, and our partners in the publishing industry. In addition to her General Manager duties ensuring collaboration, integration, and quality, she reads, writes, reviews, curates, and edits for the company. Helping craft The 100 Best Business Books of All Time used parts of both skill sets. Outside of work, she is most likely to be found hitting a tennis ball around or hanging out with her boys (husband, child, dog) at home.