My purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses.
- Dr. Leonard Berry
Len Berry is the disciple of service. He has studied, researched and dissected what good service means from the likes of the Mayo Clinic, Charles Schwab, Enterprise Rent-A-Car, and Midwest Express Airlines. The results of which, were printed in his book, Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Today we posted an interview with Jack and Len
. This is another in the series of interviews with authors featured in Jack and Todd's book The 100 Best Business Books of All Time
You can find the interview here.