April 13, 2011

News & Opinion: Interview Unearthed

By: Sally Haldorson @ 8:03 AM – Filed under: Management & Workplace Culture

GoogleAlerts shared a little surprise with us this morning. An interview Jack and Todd did with Michael Bungay Stanier "back in the day" when The 100 Best Business Books of All Time was just a newborn was put up on Stanier's (great-looking) Great Work Interviews site.

In this interview, Jack, Todd, and Michael talk about:

A big aha! moment: realizing that when they do things that are truly helpful to other people, the company becomes more successful.

How 800-CEO-READ manages to compete against big players like Barnes & Noble and Amazon.

How “outrageous” customer service always pays off, regardless of cost.

The importance of picking up the phone by the 2nd ring.

The 5 major themes that Jack and Todd found throughout the 100 Best Business Books of All Time.

All still relevant topics about our company, about books, and about business. Check it out!


About Sally Haldorson

Sally Haldorson's job as 800-CEO-READ’s General Manager is to make 800-CEO-READ a great place to work for our employees, and a consistently high-performing customer service organization for our clients, authors, and our partners in the publishing industry. In addition to her General Manager duties ensuring collaboration, integration, and quality, she reads, writes, reviews, curates, and edits for the company. Helping craft The 100 Best Business Books of All Time used parts of both skill sets. Outside of work, she is most likely to be found hitting a tennis ball around or hanging out with her boys (husband, child, dog) at home.