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March 8, 2010

Staff Picks: The Right Fight

By: Dylan Schleicher @ 10:39 PM – Filed under: Management & Workplace Culture

Tensions are going to exist in any organization of human beings, from the marriage of two individuals all the way up to the social contract of a nation. The most successful leaders use that inherent tension and struggle to creatively further the organization—whether it's a spouse gently challenging the other to become the person they aspire to be, a corporate leader fomenting healthy disagreement on strategy to find a better approach, or a civil rights leader confronting an unjust, societal status quo to improve living conditions. It is when we try to suppress those struggles and ignore the tension that we ultimately fail to move forward. And it is how to manage that tension positively and creatively that Saj-Nicole Joni and Damon Beyer speak to in their new book, The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation and Value. They state their thesis early on:
At the heart of our argument is the counterintuitive, hard-to-swallow insight that a certain amount of healthy struggle is good for organizations and for individuals. ...

The concept of creative tension is not new. It's in the Bible, the Koran, the Bhagavad-Gita. It's been written about in the lives of artists, musicians, and scientists who have created breakthroughs that have changed the world. The U.S. Constitution depends on it, and we call on it as a motivating force every time we go out to vote. All successful treaties between nations—not to mention all successful relationships between people—work because it is not only possible but empowering to release in creative ways the energy inherent in tension.

It follows then that a key aspect of a leader's job is to create the right battles and to make sure they are fought right. Right fights unleash the creative, productive potential of teams, organizations, and communities. Right fights make for better possibilities. Right fights lead to better results.
As the Gift of Gab once said, "The struggle is the blessing."

About Dylan Schleicher


Dylan Schleicher has been a part of the 800-CEO-READ claque since 2003. Even though he's stayed on at the company, he has not stayed put. After beginning in shipping & receiving, he joined customer service and accounting before moving into his current, highly elliptical orbit of duties overseeing the ChangeThis and In the Books websites, the company's annual review of books and in-house design. He lives with his wife and two children in the Washington Heights neighborhood on Milwaukee's West Side.